frequently asked questions

Our sitters are always vetted! Visit the vetting page to learn more about the process! CLICK HERE

Once you are matched with a sitter, you will have access to their full bio, certifications, experience, and contact information.

Of course! Through our easy-to-use booking system, you can always request to re-book your favorite sitters! If you choose to try to rebook your previous sitter, we will always do our best to match you with them. However, we cannot always guarantee their availability. If they are not available, we strive to match you with another available sitter that meets your family’s needs.

Unfortunately, we are unable to schedule an in-person meet and greet with our sitters beforehand. However, you can request a phone consultation when you submit your booking request. You will also have access to your sitter’s phone number at any time after a booking has been confirmed. If you choose to have a phone consultation, your sitter will reach out to you with a time and date to talk beforehand.

We require a three-hour minimum for each time of service. Families who require a sitter for less than three hours will still pay the three-hour minimum.

While our team is working around the clock to ensure we meet your babysitting needs, we cannot guarantee that each request will be filled based on the availability of our sitters.

Absolutely! We have many sitters that would love to transport your children wherever they need to go as long as you can provide the required car seat. As part of our vetting process, we also review our sitter’s driving record.

A “pending” booking means that we are matching you with our team of sitters that best fits your needs. Once a sitter is assigned to your booking, you will see the status change from “pending” to “confirmed”.

At the end of your booking, you can pay your sitter via cash, Zelle, or Venmo!

Booking fees are charged upon the completion of the sitting job.

Yes! Every booking request must be submitted through our system. Within the terms of service agreement, each family agrees that they may not attempt to bypass our booking system by contacting our sitters directly. Failure to do so may result in restricted access to our sitter.

Credit card information is kept securely on file with Sitter Solutions to make each booking simple. Nothing is ever charged to your credit card without your confirmation.

Please contact your sitter directly to let them know you will need them to stay later and they will do their best to accommodate your request. We kindly request that you pay your sitter for the time frame requested but a 3-hour minimum will be the minimum requirement.

There will be a $30 dollar cancellation fee for confirmed bookings. No cancellation fee will be applied for pending bookings. The cancellation fee applies to both members and non-members.

Tipping is never required but greatly appreciated.

Yes! All of our sitters are pet friendly! On our booking system, click on “pet care” to book an overnight pet sitter.

Memberships are never required but a great option for families looking to book multiple sitters a month! Please email our team at hello@thesittersolutions.com to get you signed up!

Our membership fee is charged on the 1st of every month. If you sign up to become a member during the calendar month, you will be charged upon signing up and then on the 1st of every month thereafter.

Yes! You membership can be cancelled anytime! Please email us at hello@thesittersolutions.com to make your cancellation request. We will be unable to refund membership fees but all memberships can be cancelled prior to the 1st of the month.

All fees through Sitter Solutions are non-refundable.