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frequently asked questions

  • What is your vetting process?
    Our sitters are always vetted! Visit the vetting page to learn more about the process! CLICK HERE
  • How do I find information about the sitter I just booked?
    Once you are matched with a sitter, you will have access to their full bio, certifications, experience, and contact information.
  • Can I re-book the same sitter?
    Of course! Through our easy-to-use booking system, you can always request to re-book your favorite sitters! If you choose to try to rebook your previous sitter, we will always do our best to match you with them. However, we cannot always guarantee their availability. If they are not available, we strive to match you with another available sitter that meets your family’s needs.
  • Can we meet the sitter beforehand?
    Unfortunately, we are unable to schedule an in-person meet and greet with our sitters beforehand. However, you can request a phone consultation when you submit your booking request. You will also have access to your sitter’s phone number at any time after a booking has been confirmed. If you choose to have a phone consultation, your sitter will reach out to you with a time and date to talk beforehand.
  • Is there a minimum amount of time required to book a sitter?
    We require a three-hour minimum for each time of service. Families who require a sitter for less than three hours will still pay the three-hour minimum.
  • Am I guaranteed a sitter when I request a booking?
    While our team is working around the clock to ensure we meet your babysitting needs, we cannot guarantee that each request will be filled based on the availability of our sitters.
  • Can the sitter transport my children?
    Absolutely! We have many sitters that would love to transport your children wherever they need to go as long as you can provide the required car seat. As part of our vetting process, we also review our sitter’s driving record.
  • What does a “pending booking” mean?
    A “pending” booking means that we are matching you with our team of sitters that best fits your needs. Once a sitter is assigned to your booking, you will see the status change from “pending” to “confirmed”.
  • How do I pay my sitter?
    At the end of your booking, you can pay your sitter via cash, Zelle, or Venmo!
  • When is the booking fee charged?
    Booking fees are charged upon the completion of the sitting job.
  • Do I have to pay the booking fee every time?
    Yes! Every booking request must be submitted through our system. Within the terms of service agreement, each family agrees that they may not attempt to bypass our booking system by contacting our sitters directly. Failure to do so may result in restricted access to our sitter.
  • Why do I have to input my credit card information when I register on your app/website?
    Credit card information is kept securely on file with Sitter Solutions to make each booking simple. Nothing is ever charged to your credit card without your confirmation.
  • What happens if I arrive home early or need the sitter to stay longer than expected?
    Please contact your sitter directly to let them know you will need them to stay later and they will do their best to accommodate your request. We kindly request that you pay your sitter for the time frame requested but a 3-hour minimum will be the minimum requirement.
  • Is there a cancellation fee?
    There will be a $30 dollar cancellation fee for confirmed bookings. No cancellation fee will be applied for pending bookings. The cancellation fee applies to both members and non-members.
  • Should I tip my sitter?
    Tipping is never required but greatly appreciated.
  • Do you offer pet sitting?
    Yes! All of our sitters are pet friendly! On our booking system, click on “pet care” to book an overnight pet sitter.
  • How do I become a member?
    Memberships are never required but a great option for families looking to book multiple sitters a month! Please email our team at to get you signed up!
  • When is a membership charged?
    Our membership fee is charged on the 1st of every month. If you sign up to become a member during the calendar month, you will be charged upon signing up and then on the 1st of every month thereafter.
  • Can I cancel my membership?
    Yes! You membership can be cancelled anytime! Please email us at to make your cancellation request. We will be unable to refund membership fees but all memberships can be cancelled prior to the 1st of the month.
  • Are any fees refundable?
    All fees through Sitter Solutions are non-refundable.
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